Terms and Conditions

1. Purpose

These terms and conditions govern the sale of leisure services offered by Les Énigmes de Giverny, notably the outdoor riddle games in Giverny.

 

2. Booking

Bookings are made online through our website.

The booking is confirmed after full payment is received.

A confirmation email will be sent to you with the details of your booking.

 

3. Prices and Payment

Prices are listed in euros, all taxes included.

The price is calculated based on the number of players, according to a sliding scale:

• €35 for 2 players (€17.50 per player)

• €45 for 3 players (€15 per player)

• €60 for 4 players (€15 per player)

• €70 for 5 players (€14 per player)

• €75 for 6 players (€12.50 per player)

Participation is free for children under 10 years old.

Payment is made online by credit card at the time of booking.

No refunds will be made in the event of your cancellation, except under the special conditions mentioned below.

When booking, you must select the exact number of players for your session (minimum 2, maximum 6).

It will not be possible to add an extra player on-site or to obtain a refund in case of absence of a player.

We reserve the right to refuse a group or charge a supplement if we find that the number of players present exceeds the number indicated at the time of booking.

No refunds will be issued if a player fails to show up on the day of the session.

 

4. Security Deposit

An identity document (ID card or passport) must be left with the partner merchant at the time the kit is handed over.

This document is kept in a secure location during the game and will be returned to you when the kit is returned.

No copies or photos of your ID will be made, in accordance with legal provisions on the protection of personal data (Article L312-1 of the Internal Security Code and GDPR regulations).

 

5. Cancellation and Changes

In the event of cancellation on our part (extreme weather conditions, orange or higher weather alert, thunderstorms or storms), an alternative date will be offered or a full refund will be made.

In the event of your cancellation:

• More than 48 hours before the service: full refund.

• Less than 48 hours before the service: no refund.

Les Énigmes de Giverny mostly takes place outdoors and will not be canceled in case of rain. Participants are advised to bring appropriate clothing and footwear for the weather.

 

6. Right of Withdrawal

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to leisure services provided on a specific date or during a specific period.

 

7. Accessibility for People with Reduced Mobility (PRM)

The puzzles take place mainly on pedestrian streets suitable for people with reduced mobility. However, certain parts, such as the church (with a few steps), may be more challenging. People with reduced mobility are encouraged to be dropped off by car directly in front of “Giverny Chocolat” to avoid any hill or extended walk from the public parking lot.

 

8. Restrooms

The nearest public restrooms are located at the large free public parking lot in Giverny (no private restrooms are available).

 

9. Participant Responsibilities

Participants agree to respect traffic safety rules and to use the provided equipment properly.

The game is recommended for ages 10 and up to ensure full participation, especially regarding reading and understanding the puzzles. Children under 10 are welcome but must be accompanied and assisted by an adult to fully participate.

Participation is free for children under 10 years old.

Children under 16 must be accompanied by an adult.

In case of inappropriate or dangerous behavior, Les Énigmes de Giverny reserves the right to interrupt the session without refund.

 

10. Insurance

Les Énigmes de Giverny is covered by professional liability insurance.

 

11. Personal Data

The information collected during the booking process is used solely for managing your reservation and is not shared with third parties.

In accordance with the French “Informatique et Libertés” law and the GDPR, you have the right to access, correct, and delete your personal data.

 

12. Disputes

These terms and conditions are governed by French law.

In the event of a dispute, an amicable solution will be sought. If no agreement is reached, the competent courts will be those of our registered office’s jurisdiction.

 

13. Code of Conduct

Participants agree to respect the tranquility and the community rules of the village of Giverny.

It is forbidden to enter private properties, pick flowers, or enter vineyards or other private agricultural areas.

Please do not sit at businesses or in their spaces (terraces, gardens) without prior authorization.

Participants must comply with the Highway Code, be mindful of pedestrians, cyclists, and vehicles, and adapt their behavior accordingly.

Participants must handle the equipment (especially the kit) with care and avoid bumping, dropping, or damaging it.

Participants agree to return the kit at the specified time and in its original condition.

Lastly, participants agree to show courtesy and teamwork within their group to ensure a pleasant and enjoyable experience for all.