Privacy Policy

Preamble – What is a Privacy Policy?

A privacy policy is a statement that describes how a website collects, uses, discloses, and protects the personal data of its visitors and customers. It fulfills a legal obligation to protect users’ privacy and rights. (Source: Wix)

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1. What information do we collect?

We receive, collect, and store certain information that you enter on our website or provide to us in other ways when booking our activities:

• First and last name

• Email address

• Phone number

• Number of players

• Date and time of the booking

Additionally, we collect the IP address used to connect your device to the internet, device and browser information, as well as browsing data via analytical tools to improve our website and services.

We do not collect any sensitive data as defined by the GDPR (such as ethnic origin, sexual orientation, health, etc.).

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2. How do we collect this information?

When you make a booking on our website, as part of the booking process, we collect the personal information you provide to us. Your personal data is used solely for the purposes described below.

We may also use software tools to measure and collect session information, including page response times, visit duration, page interaction information, and navigation paths.

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3. Why do we collect this information?

We collect this data to:

• Manage your bookings and provide our services (self-guided Escape Game).

• Contact you in case of changes, cancellations, or important information related to your session.

• Send you general or personalized information regarding our services.

• Create aggregated (anonymized) statistics to improve our website and services.

• Comply with applicable legal and regulatory obligations.

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4. How do we store, use, and share your personal information?

Our business is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to offer our services and manage your bookings. Your data may be stored in Wix’s secure databases, protected by a firewall.

All direct payment gateways offered by Wix (e.g., Stripe, PayPal) comply with PCI-DSS security standards managed by the PCI Security Standards Council, ensuring the secure processing of credit card information.

Your personal data is never sold or shared with third parties except as required by law.

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5. How do we communicate with our website visitors?

We may contact you:

• By email or phone to manage your booking (confirmation, modification, cancellation).

• To inform you of any changes or improvements to our services.

• To respond to your questions or specific requests.

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6. How to withdraw your consent?

If you wish to access, correct, delete, or withdraw your consent for us to use your personal data, please contact us by email at:
📧 lesenigmesdegiverny@gmail.com

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7. Data retention

We retain your personal data only for as long as necessary to manage your bookings and, at most, 3 years after your last participation, unless a longer retention period is required by law.

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8. Cookies

Our site uses technical cookies to ensure its proper functioning, as well as anonymized analytical cookies to enhance your user experience. You can accept or decline cookies via the banner provided on our website.

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9. Privacy Policy updates

We reserve the right to modify this privacy policy at any time. We therefore invite you to review it regularly. Changes will take effect as soon as they are published on our website. If significant changes are made, we will notify you here so that you know what information we collect, how we use it, and, if applicable, in what circumstances we share it.

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10. Contact

For any questions regarding this privacy policy or to exercise your rights, please contact us at:
📧 lesenigmesdegiverny@gmail.com